FAQ's

LEADTIME FOR OUR ONLINE ORDERS 

All items are made-to-order. Leadtime is 14 business days. Please adhere to our timeline and order in timely fashion. Contact info@lenalisa.com for any inquiries about delivery. A fee will incur if order is sent out within leadtime.

 

HOW THE MADE-TO-MEASURE PROCESS WORKS

We start off by meeting  with he client and having a consultation where we discuss the style and fabric. All dresses are made to measure. We draw up a sketch to finalise the idea. After that we send out a quotation and a 60% deposit is needed for the process to continue. Fittings consist of 2-3 mock fittings and then 2-3 final fittings. 

The remaining amount must be paid before collection. The process of making a dress depends on availability and type of dress. 

The first consultation costs R250.

Have a look on our Instagram page for some recent garments https://www.instagram.com/lenalisa_designer/

Please feel free to send us some of your ideas for an estimate quotation.

                    
QUOTATIONS
 

Kindly send us a picture of the garment you have in mind and due date to info@lenalisa.com.

We will send you a price estimate and confirm our availability as soon as possible.

Look forward to hearing from you!

                    
 
SHIPPING, RETURNS AND PAYMENTS
RETURNING POLICY: 
 

All orders qualify for free standard shipping.

However, a shipping fee will be added if item(s) fall over a maximum weight limit of over 2kg* (including packaging)

To return a product email us at info@lenalisa.com .

Our returns policy lasts 14 daysPlease notify us via e-mail within 48 hours of receipt of purchase that you would like to return your item for an exchange or refund. 

Unfortunately, we are unable to provide you with a refund or exchange after 14 days have passed since your purchase.

Your item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must to be in its original packaging as received. 

Unfortunately sale items cannot be returned.

Items can not be returned if already worn. Item will be checked first before refund is issued

 

CUSTOM-ITEMS: REFUNDS & RETURNS 

 

In compliance with South African consumer protection laws, please note that, as per our policy, we do not issue refunds or returns for custom items, whether they're tailored to precise measurements, specific colours, or personalised to your preferences. We will consider a refund, replacement, or return only in cases where the item is defective or not made in accordance with your specifications. Please send an email to info@lenalisa.com for further assistance.

___________                   
    
MEASUREMENTS (cm):
  

XS / 30 /6     79 - 83       63 - 65        92 - 95

S / 32 /8        84 - 87       66 - 71        96 - 100

M / 34 /10     88 - 93       72 - 75       101 - 105

L / 36 /12      94 - 100      76 - 82      106 - 113

XL /38/14     101 - 110     83 -91       114 - 123

 

GUIDELINES FOR MEASUREMENT TAKING

BUST

Measure around the fullest part of your bust

WAIST

Slimmest part of your waist

HIPS

Fullest part of your hips

                  

 

GARMENT CARE:

Please take good care of your garment, 

Our garments are made with care

Cold machine wash

Only iron if needed