FAQ's

LEAD-TIME FOR OUR ONLINE ORDERS 

All items are made-to-order and handmade. Standard lead-time is 14 business days. Please adhere to our timeline and order in timely fashion. Contact info@lenalisa.com for any inquiries about delivery. 

 

SHIPPING

Standard shipping is R100 for orders under R2000, while orders of R2000 or more enjoy free shipping.

For expedited delivery within 3-4 business days, we offer a faster production option at R450.

 

RETURN POLICY | Online Products: 
 
We accept product returns for a refund or exchange. To return a product, please email us at info@lenalisa.com.

- Returns Policy Duration: 10 business days.


- Notification Requirement: Notify us via email within 10 business days of receiving your purchase to request a return for an exchange or refund.


- Ineligibility After 10 Days: No refunds or exchanges will be processed if the request is made after 10 business days from receipt of purchase.


- Condition of Items: Items must be brand-new, in the same condition as received, and in the original packaging to be eligible for a return.


- Sale Items: Sale items cannot be returned.


- Worn Items: Items that have been worn cannot be returned. Items will be checked before a refund is issued.

 

RETURNS POLICY | Custom-made Items

In compliance with South African consumer protection laws, please note that, as per our policy, we do not issue refunds or returns for custom items, whether they're tailored to precise measurements, specific colours, or personalised to your preferences. We will consider a refund, replacement, or return only in cases where the item is defective or not made in accordance with your specifications. Please send an email to info@lenalisa.com for further assistance.

 

REFUNDS

When returning a product for a refund, please allow 5-6 business days for processing and proof of payment. We will contact you via email to confirm the refund.

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HOW THE MADE-TO-MEASURE PROCESS WORKS

We start off by meeting  with he client and having a consultation where we discuss the style and fabric. All dresses are made to measure. We draw up a sketch to finalise the idea. After that we send out a quotation and a 60% deposit is needed for the process to continue. Fittings consist of 2-3 mock fittings and then 2-3 final fittings. 

The remaining amount must be paid before collection. The process of making a dress depends on availability and type of dress. 

The first consultation costs R250.

Have a look on our Instagram page for some recent garments https://www.instagram.com/lenalisa_designer/

Please feel free to send us some of your ideas for an estimate quotation.

                    
QUOTATIONS
 

Kindly send us a picture of the garment you have in mind and due date to info@lenalisa.com.

We will send you a price estimate and confirm our availability as soon as possible.

Look forward to hearing from you!

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MEASUREMENTS (cm):
  

XS / 30 /6     79 - 83       63 - 65        92 - 95

S / 32 /8        84 - 87       66 - 71        96 - 100

M / 34 /10     88 - 93       72 - 75       101 - 105

L / 36 /12      94 - 100      76 - 82      106 - 113

XL /38/14     101 - 110     83 -91       114 - 123

 

GUIDELINES FOR MEASUREMENT TAKING

BUST

Measure around the fullest part of your bust

WAIST

Slimmest part of your waist

HIPS

Fullest part of your hips

                  

 

GARMENT CARE:

Please take good care of your garment, 

Our garments are made with care

Cold machine wash

Only iron if needed