FAQ's
LEADTIME FOR OUR ONLINE ORDERS
All items are made-to-order. Leadtime is 14 business days. Please adhere to our timeline and order in timely fashion. Contact info@lenalisa.com for any inquiries about delivery. A fee will incur if order is sent out within leadtime.
HOW THE MADE-TO-MEASURE PROCESS WORKS
We start off by meeting with he client and having a consultation where we discuss the style and fabric. All dresses are made to measure. We draw up a sketch to finalise the idea. After that we send out a quotation and a 60% deposit is needed for the process to continue. Fittings consist of 2-3 mock fittings and then 2-3 final fittings.
The remaining amount must be paid before collection. The process of making a dress depends on availability and type of dress.
The first consultation costs R250.
Have a look on our Instagram page for some recent garments https://www.instagram.com/lenalisa_designer/
Please feel free to send us some of your ideas for an estimate quotation.
Kindly send us a picture of the garment you have in mind and due date to info@lenalisa.com.
We will send you a price estimate and confirm our availability as soon as possible.
Look forward to hearing from you!
All orders qualify for free standard shipping.
However, a shipping fee will be added if item(s) fall over a maximum weight limit of over 2kg* (including packaging)
To return a product email us at info@lenalisa.com .
Our returns policy lasts 14 days. Please notify us via e-mail within 48 hours of receipt of purchase that you would like to return your item for an exchange or refund.
Unfortunately, we are unable to provide you with a refund or exchange after 14 days have passed since your purchase.
Your item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must to be in its original packaging as received.
Unfortunately sale items cannot be returned.
Items can not be returned if already worn. Item will be checked first before refund is issued
In compliance with South African consumer protection laws, please note that, as per our policy, we do not issue refunds or returns for custom items, whether they're tailored to precise measurements, specific colours, or personalised to your preferences. We will consider a refund, replacement, or return only in cases where the item is defective or not made in accordance with your specifications. Please send an email to info@lenalisa.com for further assistance.
BUST WAIST HIP
XS / 30 /6 79 - 83 66 - 70 92 - 96
S / 32 /8 83 - 87 70 - 74 96 - 100
M / 34 /10 87 - 91 74 - 78 100 - 104
L / 36 /12 91 - 96 78 - 83 104 - 109
GUIDELINES FOR MEASUREMENT TAKING
BUST
Measure around the fullest part of your bust
WAIST
Slimmest part of your waist
HIPS
Fullest part of your hips
GARMENT CARE:
Please take good care of your garment,
Our garments are made with care
Cold machine wash
Only iron if needed